FAQs

About The Hook

The Hook is an art retail website and store based in London. At The Hook, we believe buying art shouldn’t be intimidating. We offer an edited selection of original fine art and limited editions from both emerging and established artists. You can shop however you want, through our online store or in one of our London spaces. Our prices are listed from the outset, and we offer artworks for a range of budgets. Our team would be delighted to work with you to understand your vision for your perfect piece.

Your artwork can be collected from our store or securely delivered to you.

We’ll also support you throughout the entire process of buying your artwork. All of our pieces come hand-framed, using high-quality wooden mouldings. We can also recommend services if you need support hanging your artwork.

You can buy artwork on our website or in one of our retail spaces. Prices are always listed, and you can pay the way you want - using a major credit card, PayPal, Apple Pay, Google Pay and in instalments with Klarna. We offer secure delivery, in-store purchase or in-store collection. Find a store by visiting our Contact page.

Currently, you can find The Hook IRL at our London Spitalfields location, 37 Brushfield. Visit our Contact page for opening hours.

The Hook will be rolling out new artists, artworks, collection edits and more on an ongoing basis. The best way to stay up to date is to sign up for our email updates, and add some fun, inspiration and colour to your inbox!

We'd love to stay social with you! You can find us on Instagram @thehook.art, Facebook @thehookart, Twitter @thehookart and LinkedIn - follow for the art, stay for the inspiration!

All retail spaces will be equipped with hand sanitiser, and surfaces are sanitised throughout the day.

Artists and Artwork

At The Hook, we want to help you find and fall in love with artwork. Since art is personal and different for everyone, we offer a variety of artwork from both established and emerging across different styles and mediums. You can find contemporary artwork in style categories like abstract, urban life, pop, illustration; subjects like abstract, figurative, still life and nature; and media like painting, photography, mixed media and textile. The Hook sells both original fine art and limited editions. Visit our Artwork section to browse and shop.

We are updating our website and retail spaces every few weeks with new artworks, and will be introducing artwork edits on a frequent basis. Sign up for email updates so that you don't miss out on any fresh pieces from your favourite artists.

You can search for our artists by name, or browse and filter our available artworks. We also feature regularly updated artwork edits. We are frequently updating our artworks and releasing new pieces, so don't forget to sign up for email updates and be the first to know when something new is available!

All of our artwork comes framed and ready to hang. Each high quality frame has been chosen based on what will look best with the artwork, and is framed by hand by our expert framing partner using high-quality, bespoke wooden frames. Each framed artwork includes a secure hanging wire, so that you can begin enjoying your artwork as soon as possible! Visit our articles, news + events section to learn more.

If you would like change the frame on a specific piece, please contact us or speak to a member of our sales team at one of our retail spaces. Please note that making a change to the frame will incur an additional charge and take an additional 7-10 days for delivery.

Each artwork comes with a Certificate of Authenticity which details the artwork name, artist, date of purchase and if applicable, the edition number. You should keep this in a safe place, as certificates cannot be replaced. An original artwork indicates that the piece is the original one of a kind piece, where a limited edition is a high quality print of an original artwork. The number of editions for a specific piece is indicated on the artwork product page.

Please contact us if you would like to arrange for an artist to commission a special, unique piece. All commissioned pieces need to be purchased upfront.

Orders and Payment

We accept major credit and debit cards (Visa, Visa Debit, MasterCard, American Express, Discover, Diners Club, Maestro), Apple Pay, Google Pay and PayPal.

Unfortunately, we do not accept cash payments. If you have any questions, please contact us.

When you check out on our website, your payment will be securely taken at the time of purchase. You will receive an email confirmation with the details of your purchase and order number. If your form of payment is declined or there is a problem processing your order, you will be notified and no payment will be taken.

Since editions are limited to small batch sizes, we want to share the love! At this time, one edition can be purchased at a time, but please contact us if you are interested in purchasing multiple editions of an artwork.

Shipping, Delivery and Returns

The Hook is based in London, United Kingdom. We are currently shipping primarily in the United Kingdom, delivered by our partners TNT/FedEx or Addison Lee. If you have any other questions about your order, please don't hesitate to contact us, and we'll gladly check for you.

If you require an international delivery, please contact us.

For more information, read our Shipping and Delivery policy.

Once you place your order, you will receive a confirmation email, and once dispatched, you will receive a subsequent shipping notification with a tracking number which you can use at any time to track your package. If you have any questions about your order or delivery, we're happy to help, just contact us.

Because all artworks are framed by hand, shipping can sometimes take up to 10 days from the date of your order. You will have an indication of when your package will be delivered once you receive your shipping notification email. At this time, there are no options for express shipping.

Each order will incur a flat shipping fee of £49.99 In-store collection is always free.

While we strive to get the artwork you love to you in great condition, if you are unhappy with your artwork or is damaged, we have a 14 day return policy.

For damaged artwork, we will work with you to repair and re-deliver your order at no charge to you.

For more information, read our Shipping terms and conditions.

We have packed your artwork using protective material. To protect your frame, your artwork will arrive with frame protectors safely enclosed in a cardboard shipping box. For information on where to recycle your packing materials, visit the website of your local council or government (outside of U.K.).

Your artwork is precious cargo, so to ensure it's security, we require signature on all deliveries. If you don't think you'll be home at the time of delivery, follow the instructions in your delivery email to reschedule the delivery time that is more convenient, or if you're local opt to collect your artwork from one of our retail spaces!

Ouch! We aim to package your artwork for its protection but accidents happen. If your artwork was damaged in transit, please send us a picture of the damage along with your order number. Based on the problem, we will either collect your work to be repaired, or reimburse you for your order if the artwork cannot be repaired.

While we hope you and your artwork are a perfect match, we do understand that sometimes a return is necessary. Please contact us and provide a reason for your return and your order number, and we'll work with you to process your return. For more information, please read our Shipping and Returns policy.

Once we have finalised and processed your refund, you will see this reflected on the records of your original method of purchase in up to 10 business days. For more information please read our Shipping and Returns policy.

If you would like to pick up your artwork in person, we'd be delighted to see you in our London retail space. To opt to collect in-store, select the 'Collection' option at check out, select your location and proceed with purchase. We'll notify you when your artwork has arrived in store, which can take up to 10 days from the time of order. Read our Shipping and Returns policy for more information.

We understand that some artwork can be a handful! If you make a purchase in one of our London retail locations but don't want to carry it out, we'll happily deliver to the address of your choice for a flat shipping fee of £49.99. For deliveries within London, we'll send your piece by next day courier. For orders outside of Greater London, shipping can take up to 10 days. Please read our Shipping and Returns policy for more information.

My Data

Creating an account is easy! You simply need to provide your name, email address and a password and you're all set. You can also sign in using your Google or Facebook account logins.

Creating an account is easy, and the best way to keep track of your information. That means that you have all of your details in one place to make future orders easier. You can also view your collection of purchased artworks.

Signing up to receive email updates allows you to be the first to know about new artworks, artists and events. Signing up is really easy, just add your email, verify your address and enjoy!

To unsubscribe from our emails, please click on the unsubscribe link at the bottom of the email. If you have any questions about unsubscribing, please contact us.

If you would like to close your account, just contact us to request deletion.

You can reset your password by using the Forgotten Password link on the log-in page. If you can't reset your password, please contact us.

General Enquiries

If you are an artist and would like to submit work for consideration, please go to the Submissions form in the footer, and we'll get in touch if we think it's a match.

For press enquiries, please contact us at contact@thehookart.com.

You can reach us by filling in our contact form, emailing us at contact@thehookart.com or by contacting our London retail space, and we'll help you as soon as we can!